Frequently Asked Questions

Monetary value is only one consideration. Age, maker, condition, craftsmanship, repair cost, and sentimental importance all matter. We can provide practical guidance after reviewing photographs and, if necessary, inspecting the clock in person.

Photographs may allow us to identify missing parts, visible damage, general clock type, and likely concerns. A firm estimate usually requires physical inspection, especially for mechanical issues not visible from the outside.

Completion time depends on the project, current workload, parts availability, and testing requirements. Simple adjustments may be completed more quickly, while comprehensive restorations take more time. You will receive a general scheduling expectation when your clock is accepted.

We primarily focus on mechanical clocks. Contact us with photographs and model information to confirm whether we can assist with your specific clock.

We evaluate antique and vintage cuckoo clocks individually. Many antique clocks can be restored, provided parts are available or can be fabricated.

Often yes. The correct component depends on the movement and clock design. Using an incorrect weight can damage the mechanism. We will identify the appropriate replacement based on your clock's specifications.

Do not use household oil, spray lubricant, or general-purpose oil. Incorrect lubrication attracts dirt and can damage the movement. Professional clock oil is applied only after proper cleaning and in minimal amounts to specific pivot points.

Make sure the clock is hanging vertically, the pendulum swings evenly, the chains are unobstructed, and the clock produces an even "tick-tock." Do not force any parts if they appear damaged. Contact us if the problem persists.

No. Severe corrosion, missing components, unavailable parts, prior damage, or shipping risk may make some projects impractical. We will explain this honestly and help you understand your options.

Eligible projects may be accepted by mail. Contact us before shipping so we can review the clock and confirm it is suitable for shipment. We will provide detailed packing instructions.

Weights and pendulums must be removed and wrapped separately. Chains and moving parts must be secured. Delicate carvings need substantial protection. Never place loose weights inside the clock case. We provide detailed packing guidance before shipment.

Customers are responsible for incoming and return shipping unless otherwise agreed in writing. Shipping cost is based on distance, insurance, and method of transport.

Adequate insurance is strongly recommended. Webber Clocks LLC is not responsible for damage that occurs before delivery or after the clock is transferred to the return carrier.

Our inventory includes both vintage/restored clocks and new clocks sourced from River City Clocks. The condition and service status are clearly stated in each listing.

Vintage clocks are not new. They may have small dings or scratches. We only replace what is necessary to make them run and cuckoo, preserving as much of the original clock as possible. Pricing reflects this.

Mechanical clocks must be unpacked, hung correctly, leveled, and adjusted after transportation. Instructions are included. Minor timing regulation may be needed once the clock settles into its new location. See our adoption information for pendulum adjustment guidance.

If you are not completely satisfied, we will provide a refund within 14 days of you receiving your clock. Please notify us and let us know before sending the clock back. We want you and the clock to both be happy in their forever home.

We consider selected cuckoo clocks based on age, maker, condition, style, completeness, and resale potential. Send clear photographs, dimensions, maker information, condition details, and your asking price via the contact page.